Ilford Privacy

1. Information Ilford Collects

Ilford collects and processes several types of personal information, including:

2. How Ilford Uses Your Information

Ilford uses your personal information for the following purposes:

• Ilford Service (Contract Performance):
  • Processing and managing vehicle rental bookings and agreements in Ilford. Verifying your identity and confirming you meet our rental requirements. Facilitating collection and return of vehicles at our Ilford branch. Processing payments and handling deposits and other charges.
• Ilford Customer Communication (Legitimate Interest/Contract Performance):
  • Sending booking confirmations, status updates, and key rental information. Responding to your inquiries and providing customer support. Notifying you of changes to Ilford's services or policies.
• Ilford Marketing (Consent/Legitimate Interest):
  • Sending promotional offers, newsletters and service updates where you have consented or where Ilford has a legitimate interest. You can opt out at any time.
• Ilford Service Improvement (Legitimate Interest):
  • Analyzing Ilford's website usage to improve user experience and functionality. Conducting research to improve Ilford's vehicle fleet and services.
• Ilford Compliance (Statutory Obligation):
  • Complying with legal, regulatory and tax requirements applicable to Ilford. Preventing fraud and maintaining the security of Ilford's services. Resolving disputes and enforcing Ilford's terms and conditions.

3. Information Sharing — Ilford

Ilford may share your personal information with:

• Service Partners: Third-party companies that assist Ilford in delivering its services, such as payment processors, IT support providers, and building maintenance contractors. These providers are bound by contract to protect your personal data.

Ilford does not sell your personal information to third parties for marketing purposes.

4. Data Safeguards

Ilford implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, secure servers, and regular security assessments. No internet transmission or electronic storage method is completely secure; absolute security of data cannot be guaranteed.

5. Data Retention for Ilford

Ilford retains personal information only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. Retention periods differ by the type of information and the context of processing.

6. Ilford Rights

Under UK data protection law, Ilford residents have the following rights:

• Right of Inspection: Request a copy of the personal information Ilford holds about you.

To exercise these rights, please contact Ilford using the details below.

7. Tracking and Cookies

Ilford’s website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings.

8. Ilford Policy Updates

Ilford may update this Privacy Policy periodically to reflect changes in its practices or legal requirements. Updates will be posted on this page with a revised Last Updated date. We encourage you to review this policy regularly.

9. Contact Ilford

For questions about this Privacy Policy or our data practices, please contact Ilford: